![]() Select the email you’d like to use for the Box login.The following window confirms you’ll use email MFA to sign in.In the 2-Step Verification section, click Set Up.To enable email multi-factor authentication for your individual account: Once copied, paste them into a file only you have access to and save the file somewhere secure. Enter a phone number for verification, which would be used by Box support to verify your identity in the case where you are not able to authenticate in the app, and click Submit.Enter the code you received in the authenticator app and click Submit.(You can also enter the secret key located under the QR code into the authenticator app manually.) Open the authentication app on your phone and scan the QR code.Select Authentication App (recommended) and click Next.(Note: You will not see this section if your organization uses single sign-on (SSO) for authentication.) To enable authentication app multi-factor authentication for your individual account: If it does, the 2-Step Verification section is not visible in your account settings. You can enable only one of authenticator app, email, or SMS for 2-factor authentication, and only if your organization does not use single sign-on (SSO) for authentication. These backup codes are generated during the app/SMS MFA setup process and presented to you then for you to copy and store in a safe place. If so, the administrator may also require that the 2FA method be via an authenticator app, or the administrator may also allow 2FA via SMS.īox also provides backup codes when you use an authenticator app or SMS as a second factor to allow login if your MFA device is not available, such as when you are in an area with no cellular signal, your device was lost or stolen, or you have a new device. The administrator of your Box enterprise may require 2FA to be used for external collaborators. If you enable 2FA and want to access Box via FTP, you must use SMS for 2FA. However, using an authenticator app is not supported for FTP access to Box for non-SSO (single sign-on) customers. There are known SMS security vulnerabilities, such as SIM swapping.Also, once you share a secret with an authenticator app, such as scanning a code with the app, the app is self-sufficient and no longer needs a network connection to generate future one-time passwords. SMS may not be available because a user is traveling, offline, or in a country that does not support 2FA through SMS.There are known issues with using SMS for 2FA, including: This method ties login access to a user's email, preventing access from former users.īox recommends using a supported authenticator app as your second 2FA method. Email, similar to OTP authentication, sends a code to the user's selected email to access their Box account.Applications that follow this specification include Google Authenticator, Microsoft Authenticator, Authy, Duo, and LastPass, however, your administrator may require that you use a specific TOTP-compliant authenticator app. ![]() Box 2FA supports authenticator apps that are compliant with the TOTP (time-based one-time password) algorithm, which is defined by the Internet Engineering Task Force specification, IETF-6238. These one-time passwords expire after a defined period of time, often a number of seconds or minutes.
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